We see what you see and operate your computer as though it is sitting on our desk, all while we’re on the phone with you. We use Screen Sharing to show you what we see, teach you how to solve issues that arise, set up new accounts and connect new devices. TeamViewer has revolutionized how Mac Zen offers remote IT support, helping you investigate, troubleshoot, and fix your problem. Once you have downloaded the software, and we have connected via a secure one-time password, we can operate your iMac or MacBook as if we were right beside you. TeamViewer employs industry-standard levels of encryption and security authentication to ensure your data and access to your network remains off-limits to anyone but you and your Mac Zen technician. Is it the hardware? Is it your network? Was it the last update you installed? All you know is that your deadline is looming, and you need this to be resolved urgently. Your iMac works simply, beautifully, and always as expected.Īt the exact moment that you need it the most - just days before your big presentation, just as you were getting your taxes in order, right in the middle of creating that epic playlist - something goes amiss but you are not quite sure what it is.
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